How industries leverage AI
By: Samantha Lord, Edited by: Emma Breitman
Last updated: April 23, 2025
Generative artificial intelligence (AI) is a tool for digital transformation that is revolutionizing a wide range of industries. Keep reading to learn why companies are embracing AI and specific ways that industries are leveraging it.
Why are companies embracing AI?
AI is a technology that simulates human learning and intelligence in computers and machines, enabling systems to learn, solve problems, and create. This technology can perform complex tasks that traditionally require human intelligence — and often complete them much faster.
Companies are rapidly adopting AI to transform their operations, using it to automate repetitive tasks and optimize workflows. The technology has become so essential that businesses that don't embrace AI risk falling behind their competitors, as AI implementation typically leads to both lower costs and higher productivity.
5 ways industries leverage AI
The optimal ways for a business to use artificial intelligence varies by industry. Here are examples of specific ways AI is being used in different sectors.
1. Medical diagnostics and patient care
Some hospitals are using AI to make their patient care more responsive and efficient. It may be used to create patient scheduling and intake systems that can dramatically reduce how long patients have to wait for appointments and treatment.
AI is also being used in diagnostics to analyze medical data. For example, AI can be used to make diagnoses based on lab tests and medical imaging, which can help doctors create personal treatment plans for their patients more quickly and easily.
2. Customer service
In customer service, AI is often used for virtual agents. Virtual agents can answer customer questions and address their concerns.
According to the Bureau of Labor Statistics, a research study focusing on call centers showed that AI tools increased the number of successfully resolved customer issues by 14%.
As a result, call center agents were able to decrease their response time, increase the volume of chats they respond to, and increase the number of resolved conversations.
3. Product development
Many industries are using AI throughout the product development process. AI technologies help generate product ideas and determine the most optimal features for products going into production.
AI systems trained on customer preferences can provide targeted feature suggestions for new products. Product designers can prompt AI agents to improve existing product designs and concepts while ensuring that products meet expected quality standards.
4. Customer segmentation
Customer segmentation is the process of categorizing customers by their demographics and characteristics. In marketing, AI is useful in the customer segmentation process because of its powerful data analysis capabilities.
AI can use algorithmic analysis to find data patterns that allow for customer segmentation. This information can support the implementation of targeted product creation and marketing campaigns.
5. Online education
Online education is another industry that is leveraging AI. Educators can use AI tools for repetitive tasks, such as answering routine communications and grading assignments. With online education, it's also easier to personalize learning for students.
For example, teachers can use specialized AI tools to personalize curriculum and methods to each student's learning style and pace. Educators can also use AI to analyze curriculum requirements and trends when planning lessons.
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Proficiency with AI has as become essential across a wide range of industries. That is why earning a master's degree in artificial intelligence can help you gain a competitive edge in today's job market.
