• What you need to know about teams - types of teams, lifecycle of teams, what makes high performing teams
• How to be an effective team member - commitment, team roles, leadership, communication
• The systems and processes for building high performance teams including team diagnosis tools
• How to understand and resolve team conflict and dysfunction

Section 1 What is a team? What can teamwork achieve and what are the traits of high-performing teams? The lifecycle of teams - forming, storming, norming and performing.

Section 2 Personalities and role preferences in teams What are the personalities, contexts, and social norms that underpin team interactions? How can we understand team working preferences and potential conflicts?

Section 3 Critique a hypothetical team Analyse the potential for success of a hypothetical team and the need for strategies.

Section 4 Everyday teamwork planning tools Tips for new teams, team meetings, project planning and team decision-making.

Section 5 Leadership, assertiveness, and cooperation Why everyone should develop these attributes and what are the frameworks for developing them for yourself. How to lead a team when your turn comes.

Section 6 Maintaining your team Effective communication, embracing diversity, and staying ahead of team conflict.

Section 7 Addressing team conflict The reality of team conflict and dysfunction, how conflict escalates, addressing team conflict and team dysfunction, and a DIY team problem solving diagnosis tool.

Approach: Video interviews, short answer questions, polls, drag and drop activities, multiple choice questions, peer assessments, and discussion.

"Very useful overview of the main theories in the field, and it was great to practice with the tools that are provided in this course. Because of that practice, this goes well beyond simply reading a book. Great learning experience!" -Lennert Veerman