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The Frontline Manager® Certificate is a comprehensive course that will teach you the skills you need to be a successful first-level manager. You will learn about supervision, coaching, leadership styles, navigating organizational culture, and time management. The course is online and self-paced, so you can learn at your own convenience. No prerequisites are required.
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After a course session ends, it will be archived.
Frontline managers sit at the very first level of management across a company's business operations and functions, and are utilized in just about every industry and market. They make up 60% of a company's management ranks, and directly supervise as much as 80% of the workforce. They are the representation of a brand - interacting with customers, speaking to vendors, negotiating contracts, and managing employees. They are, in essence, a company's strategy in motion and the key to its success. The Frontline Manager® course was developed to offer vital training in core managerial skills to first-level managers. With a focus on topics such as supervision, coaching, leadership styles, navigating organizational culture, and time management, the courses are designed to help frontline managers develop into true leaders within an organization. The course is online and self-paced, offering flexibility in the delivery and timeframe. No prerequisites are required to begin the course. The A course will be considered complete when the participant has done all assignments, exercises, review checkpoints, and has received at least a 70% on the course final exam.
The Frontline Manager Certificate is a comprehensive course that will teach you the skills you need to be a successful first-level manager. The course includes in-depth learning on the following topics:
The course culminates with a simulation that challenges learners to put their new skills into action.
What are frontline managers?
Frontline managers sit at the very first level of management across a company's business operations and functions, and are utilized in just about every industry and market. They make up 60% of a company's management ranks, and directly supervise as much as 80% of the workforce.
What is the goal of this course?
The Frontline Manager course was developed to offer vital training in core managerial skills to first-level managers with the goal of helping frontline managers develop into true leaders within an organization.
What are the learning outcomes for this course?
After completing this course, learners will be able to:
Explain the characteristics of a successful manager/supervisor
Recognize and explain the key models for coaching employees
Explain the steps in the progressive discipline process and how it is applied to employees
Discuss and apply varying approaches to time management
Explain the factors involved in developing an optimal work-life balance Explore the ways a manager can improve communication
Recognize the differences between leadership styles and how they impact the workplace
Explain the methods for successfully leading teams and groups
Discuss ways of navigating an organization’s culture
What are the requirements for completing the course?
The course will be considered complete when the participant has done all assignments, exercises, and review checkpoints, and has received at least a 70% on the final exam.
What is the course grade based on?
A student’s grade in the course will be based on their performance on a final, cumulative exam. The final exam is composed of 45 multiple-choice questions. Students will have 60 minutes to complete the exam. If students do not earn a passing score of 70% on their first attempt, they will have the opportunity to take the exam 2 additional times (3 total attempts). Students must wait 24 hours between exam retakes.
Who do I contact for technical assistance?
To report technical issues, please email us at support@mindedge.com. You can also contact Support under the Tools menu in your course.
What if I have a question about the course content?
Submit your questions about course content using the "Ask the Expert" feature under the Tools menu in your course. A subject matter expert will provide guidance or point you to additional resources for the topics you're studying.