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Learners will walk away with introductory knowledge of the ServiceNow platform, what IT Service Management is, and how to apply terms and processes to their everyday jobs. Upon completion of the course, learners will be able to enroll in career paths supporting their current jobs and obtain industry micro and mainline certifications.
After a course session ends, it will be archived.
DoaneX is pleased to offer the Introduction to ServiceNow IT Service Management for Beginners. ServiceNow is a leading cloud-based computing company whose versatile digital platform streamlines processes and improves customer experiences. It is used by businesses of all sizes in every industry and the demand for ServiceNow professionals is in high demand. This course is ideal for anyone who wants to learn about what ServiceNow is, what IT ServiceManagement is, common terms used in the industry and understand high level support desk processes from both an end user and fulfiller point of view. Upon completion of the course, students will be able to enroll in career paths supporting their current jobs and obtain industry micro and mainline certifications in ServiceNow Administration.
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