Understand the importance of communication in people's lives and thus boost the improvement in our ability to effectively socialize.

Identify the concept of communication to clarify its importance.

Develop communication skills: assertiveness and empathy.

Apply communication skills to performance feedback and achieve organizational objectives.

Topic 1. Human communication levels

1.1 Concept and communication levels

1.2 Communication skills

Topic 2. Assertive communication

2.1 Differences between aggressiveness, non- assertiveness, and assertiveness

2.2 A technique for planning our communication: the DESC Script

Topic 3. Empathetic listening

3.1 Listening levels: hearing, listening, and empathizing

3.2 The technique of empathetic listening: typical responses vs. empathetic responses

Topic 4. Performance feedback

4.1 Recognizing good and bad performance

4.2 The GROW Model: steps for conducting a feedback session