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University of Cape Town: Professional Communication and Office Management

Learn how to manage correspondence and oversee administrative tasks in an office environment.

Learn how to manage correspondence and oversee administrative tasks in an office environment.

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This course is offered by , an edX partner
10 weeks
7–8 hours per week
Starts Jan 30, 2025
Enroll by Feb 5, 2025
Instructor-paced
Instructor-led on a course schedule

Get more information

Want to know more? Enter your information to learn more about this course from GetSmarter (an edX partner).

Get more information

Want to know more? Enter your information to learn more about this course from GetSmarter (an edX partner).

10 weeks
7–8 hours per week
Starts Jan 30, 2025
Enroll by Feb 5, 2025
Instructor-paced
Instructor-led on a course schedule

About this Course

Skilled office management and administration professionals aren’t just supporting players. As employees who help to ensure efficient operations across all business functions, they’re fundamental to an organization’s success.

The University of Cape Town (UCT) Professional Communication and Office Management online short course is designed to equip you with the skills and knowledge needed to thrive in this key administrative and operational role. You’ll explore document, meeting, diary, and petty cash management, and be taught how to communicate effectively in a modern professional environment.

Learn how to structure a business letter, plan company travel arrangements, supervise the day-to-day running of an office, and take on a range of new responsibilities to help your organization function optimally.

This course is suited to professionals who want to unlock new employment opportunities and move up into an office management or corporate communication-related role. Those already working as office administrators and assistants can also take this course to refresh their skills, formalize their knowledge, and validate their expertise.

Course curriculum

Skip Course curriculum

Improve your ability to effectively run an office as you work through the weekly modules of this online short course.

Orientation module: Welcome to your Online Campus

Module 1: Business documentation

Module 2: Communication in a multicultural society

Module 3: Word processing and new media communication

Module 4: Internet, email and telephone communication

Module 5: Office administration

Module 6: Information management

Module 7: Meeting management and presentation skills and tools

Module 8: Organization and personal effectiveness

Module 9: Event organization

Module 10: Basics of project administration

About the certificate

Cultivate your professional communication and office management skills and earn an official certificate of completion from the University of Cape Town.

Assessment is continuous and based on a series of practical assignments completed online. In order to be issued with a digital certificate, you’ll need to meet the requirements outlined in the course handbook. The handbook will be made available to you as soon as you begin the course.

Your certificate will be issued in your legal name and sent to you digitally upon successful completion of the program, as per the stipulated requirements. Please note, due to additional administrative requirements, at times UCT course certificate delivery may be delayed by several weeks/months.

Some facts about the subject

1 of 10

Strong communication skills are one of 10 vital competencies needed for success in the future workplace.

Forbes (Apr, 2019).

The impact of communication

“In teamwork, silence isn’t golden, it’s deadly.” – Mark Sanborn, President of Sanborn & Associates, Inc.

Entrepreneur (Jun, 2019).

Why choose GetSmarter?

GetSmarter, an edX partner, delivers career-relevant, fully supported, and expert-led online courses from the world's leading universities and institutions. As an online learning expert with over 15 years' experience, GetSmarter leverages long-standing expertise in market research, data analysis, and business insights to ensure that you gain the skills critical to career growth.