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University of Cape Town: Facilities Management

Learn to design a helpdesk process and recommend strategies for optimal facilities management.

Learn to design a helpdesk process and recommend strategies for optimal facilities management.

...
This course is offered by , an edX partner
8 weeks
7–10 hours per week
Starts Feb 17, 2025
Enroll by Feb 23, 2025
Instructor-paced
Instructor-led on a course schedule

Get more information

Want to know more? Enter your information to learn more about this course from GetSmarter (an edX partner).

Get more information

Want to know more? Enter your information to learn more about this course from GetSmarter (an edX partner).

8 weeks
7–10 hours per week
Starts Feb 17, 2025
Enroll by Feb 23, 2025
Instructor-paced
Instructor-led on a course schedule

About this Course

A once dislocated industry of isolated services, facilities management has transformed into a fully fledged market and profession, targeting the entire value chain. Today, it plays a critical and integrated role within an organization’s strategy, structure, and processes.

The Facilities Management online short course from the University of Cape Town (UCT) explores the context of this core component of management, and establishes its place within strategic and operational business matters. You’ll explore the role of projects and maintenance, and the relationship between strategy, budgeting, processes, policies, and the environment. You’ll be introduced to the facilities management life cycle and will learn to design a helpdesk procedure for unplanned maintenance. Contract and tender management, alongside the role of technology in facilities management, will also be explored, equipping you with holistic and comprehensive skills for an in-demand and critical business role.

This course is beneficial to those already established within the industry, as well as anyone looking to start a career in facilities management. As an industry lacking formalized training, this online course provides professionals the opportunity to validate their skills and differentiate themselves within the market. Current facilities management employees will be able to advance their existing skill set, while aspiring professionals will gain a solid foundation of the skills required.

Course curriculum

Skip Course curriculum

Gain insight into the strategic role and impact of facilities management as you work through the weekly modules of this online short course.

Orientation module: Welcome to your Online Campus

Module 1: Facilities management in context

Module 2: Leadership and strategy

Module 3: Policies and processes: communication and implementation

Module 4: Maintenance, life cycles and budgeting

Module 5: Managing projects and stakeholders

Module 6: Tendering and contract management

Module 7: Compliance and occupational health and safety

Module 8: Technology, systems and processes for business continuity

About the certificate

Develop a comprehensive understanding of the role and context of facilities management and earn an official certificate of completion from the University of Cape Town.

Assessment is continuous and based on a series of practical assignments completed online. In order to be issued with a digital certificate, you’ll need to meet the requirements outlined in the course handbook. The handbook will be made available to you as soon as you begin the course.

Your certificate will be issued in your legal name and sent to you digitally upon successful completion of the program, as per the stipulated requirements. Please note, due to additional administrative requirements, at times UCT course certificate delivery may be delayed by several weeks/months.

Some facts about the subject

26% to 50%

Over a third of businesses outsource up to half of their facilities services.

Servest (2019).

$1.9 trillion

The global market prediction for in-house and outsourced facilities management by 2024.

McKinsey (Nov, 2019).

Why choose GetSmarter?

GetSmarter, an edX partner, delivers career-relevant, fully supported, and expert-led online courses from the world's leading universities and institutions. As an online learning expert with over 15 years' experience, GetSmarter leverages long-standing expertise in market research, data analysis, and business insights to ensure that you gain the skills critical to career growth.