University of Cape Town: Facilities Management
Learn to design a helpdesk process and recommend strategies for optimal facilities management.
Learn to design a helpdesk process and recommend strategies for optimal facilities management.
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Want to know more? Enter your information to learn more about this course from GetSmarter (an edX partner).
Facilities Management
About this Course
A once dislocated industry of isolated services, facilities management has transformed into a fully fledged market and profession, targeting the entire value chain. Today, it plays a critical and integrated role within an organization’s strategy, structure, and processes.
The Facilities Management online short course from the University of Cape Town (UCT) explores the context of this core component of management, and establishes its place within strategic and operational business matters. You’ll explore the role of projects and maintenance, and the relationship between strategy, budgeting, processes, policies, and the environment. You’ll be introduced to the facilities management life cycle and will learn to design a helpdesk procedure for unplanned maintenance. Contract and tender management, alongside the role of technology in facilities management, will also be explored, equipping you with holistic and comprehensive skills for an in-demand and critical business role.
This course is beneficial to those already established within the industry, as well as anyone looking to start a career in facilities management. As an industry lacking formalized training, this online course provides professionals the opportunity to validate their skills and differentiate themselves within the market. Current facilities management employees will be able to advance their existing skill set, while aspiring professionals will gain a solid foundation of the skills required.
Develop a comprehensive understanding of the role and context of facilities management and earn an official certificate of completion from the University of Cape Town.
Assessment is continuous and based on a series of practical assignments completed online. In order to be issued with a digital certificate, you’ll need to meet the requirements outlined in the course handbook. The handbook will be made available to you as soon as you begin the course.