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Businesses cannot function without communication. Communication is required to connect with people within an organisation or unit and with the outside world. Communication is a two-way process. This lesson provides a complete structure and process of communication with special reference to communication in organisations. It discusses various factors in Business Communication and explains the communication process including different communication networks with their utilities. It also provides valuable inputs to overcome the barriers to communication to make it more effective.
Do you agree that the success of a business depends on how effectively people communicate within the business, from top to bottom, from bottom to top and with the outside world? Better communication not only aids personal development of people but also builds a positive image of the organisation. It impacts collaboration, negotiation and relationship with stakeholders.
Do you want to enhance your effectiveness and be successful in your business with improved communication skills?
Do you want to bring more positive results in your personal and business life?
If your answer to these questions is “Yes”, then this course is for you.
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You will Learn
Week 1
Module 1. What is Business Communication?
i. Definition of communication
ii. Functions of communication
iii. Components of communication
iv. Communication in business
v. Methods of communication
vi. Self-assessment
Module 2. Communication Networks in Organisations
i. Direction of communication – External and Internal Communication
ii. Communication channels
iii. Communication networks and their effectiveness
iv. Self-Assessment
Week 2
Module 3.1: Communication Skills
i. Empathetic listening
ii. Confidence
iii. Clarity
iv. Politeness
v. Self-assessment
Module 3.2: Persuasive Communication
i. Acceptance
ii. Active listening
iii. Cross-cultural communication
iv. Self-assessment
Week 3
Module 4. Barriers to Communication
i. Barriers to communication and overcoming them
ii. Common errors in written and oral communication
iii. Self-assessment
Week 4
Module 5. Communication Climate and Patterns
i. Communication climate
ii. Comparison of communication patterns
iii. Self-assessment
