• Aggregate planning within supply and operations planning
• Sales order fulfillment in the context of logistics management
• Lean and continuous improvement tools that can be used for supply chain optimization and quality management
• The arguments required to introduce, in the decision making process, the concept of sustainability while maintaining a competitive advantage
• The principles of customer relationship management, supplier relationship management and team dynamics in the context of supply chain management

CSCA03.1 Aggregate Planning

CSCA03.1.1 Aggregate planning fundamentals

• Information required for aggregate planning

• Strategies to absorb variations in demand

CSCA03.1.2 Aggregate planning strategies

• Chase strategy

• Level strategy

• Level & chase strategy examples

CSCA03.2 Sales Order Fulfillment

CSCA03.2.1 Fulfilling orders to satisfy customers

• Sales order fulfillment terms

• Customer Service Measurements

CSCA03.3 Lean and Continuous Improvement Tools

CSCA03.3.1 Lean fundamentals

• What is Lean?

• 5 Principles of Lean

• Adding value

• Toyota’s 7 Wastes

CSCA03.3.2 Value-Stream Mapping

• Overview of Mapping

• Value-Stream Mapping examples

CSCA03.3.3 Creating flow and leveraging pull

• Pull vs Pull Systems

• Pull System Benefits

• Seeking Perfection

CSCA03.3.4 Tools & Techniques

• The 5S System

• The 5 Why’s

• Pareto Chart

• Cause and Effect Diagram

• Scatter Diagram

• PDCA

• Statistical Process Control Chart

CSCA03.3.5 Six Sigma and the DMAIC Methodology

• Six Sigma overview

• DMAIC - Define

• DMAIC - Measure

• DMAIC - Analyse

• DMAIC - Improve

• DMAIC - Control

• Six Sigma Project Team

• Lean & Six Sigma

CSCA03.4 Sustainability

CSCA03.4.1 Sustainability fundamentals

• What is sustainability?

CSCA03.4.2 Product Life Cycle Management

• Sustainable Design

• Sustainable Manufacturing

• Sustainable Packaging & Transportation

• Sustainable Service

• Sustainable End of Product Life

CSCA03.4.3 Circular Supply Chain

• Linear vs Circular

• Corporate Buy-in

• Why practice Sustainability?

CSCA03.5 Team Dynamics

CSCA03.5.1 Organizational Structures

• Traditional organisational structures

• Modern organisational structures

• Teamwork

CSCA03.5.2 Customer-Supplier Relationships

• Managing Customer Relationships

• Collecting Customer Information

• Managing Supplier Relationships

CSCA03.5.3 Understanding the people you work with

• Maslow's Hierarchy of Needs

• Creative engagement pyramid

• How to deal with difficult people

• Getting Recognised

This course is part of the ISCEA CSCA - Certified Supply Chain Analyst - Internationally Recognized Certificate.

"My expectations were met. The content is updated and provides a good perspective on the Supply Chain" - Diana Diaz Porras, Colombina

"It is practical course. I was able to improve both my skills and knowledge. I recommend it!" - Rosa Oritz, General Motors

"I recommend it for both those who need to learn the basics, and those working with these concepts on a daily basis" - Carolina Sánchez Barrantes, Freudenberg Medical

"This certification has provided me with in-depth knowledge about the fundamental issues in supply chain management. It enables better decision making that translate in efficient operations and business transactions" - Muhammad Imran Munawer

"This credential will help you master the concepts and techniques that are required to become a key player in your organization" - Arsal Jawaid