State-Bank-of-India: Conflict Resolution

• Understanding various aspects of Conflict.
• Why conflict resolution is so important in difficult and challenging situations.
• How to assess self and situation? (Self-awareness and Values)
• Understanding Emotional Intelligence, its assessment and skills to improve emotional intelligence and its effective application.
• Communication techniques for suitable application.
• Application of motivational techniques leading to a desirable behaviour/situation.

Module 1 : Understanding the importance of Conflict Management and techniques of conflict resolution.

• Positive and negative aspects of Conflict.
• Concern for others and concern for self.

Module 2: Situational awareness, which requires Self-awareness as well as Emotional Intelligence as the key in understanding people, situations, and Interpersonal relationship.

• Knowing your emotions and knowing emotions of others
• Emotion management skills to balance emotions.

Module 3 : Communication is a process by which two or more people exchange ideas, facts, feelings, information in ways that each gains a common understanding of the meaning, intent and use of messages.

• Understanding the role of Communication in handling people and situations
• Its effective usage for conflict resolution.

_ ___ Module 4 : Understanding the benefits of Motivation in Conflict Resolution:

• Puts human resources into action, Improves level of efficiency of employees
• Leads to achievement of organisational goals,
• Leads to stability of work force and builds friendly relationships

Module 5: Negotiation for Conflict Resolution

• Situational Analysis and Case Studies