ServiceNow tutorial curriculum

A ServiceNow tutorial curriculum can vary depending on an individual’s specific needs, skill sets, and career aspirations. In order to take full advantage of its capabilities, learners who plan to use ServiceNow may want to enroll in a comprehensive course that covers the fundamentals. There, you may explore the following topics:

• Introduction to the Information Technology Infrastructure Library (ITIL): Learn the basics of the ITIL framework, which is widely used in IT service management. Core concepts of ITIL include service design, service transition, service operation, and continual service improvement.

• ServiceNow fundamentals: Review the basics of the ServiceNow platform, including its latest releases, architecture, data model, user interface, and application development tools. You can learn the key features and functionalities of ServiceNow. Lessons may also review some best practices to configure and customize the platform. 

• User interface and navigation: Examine user interface (UI) design and navigation in ServiceNow. You can learn how to create and customize ServiceNow UI components, such as forms, lists, and dashboards, and how to navigate the platform effectively. 

• Database administration: Explore the configuration and administration of ServiceNow's Configuration Management Database (CMDB). You may also learn how to work with UI policies, workflows, and Service-Level Agreements (SLAs) to manage CMDB data effectively. 

• Core applications: Learn about some of the frequently used core business applications offered by ServiceNow, such as Incident Management, Problem Management, Change Management, and Service Catalog. This can help you when configuring and customizing applications to meet specific business requirements. 

• Scripting and UI: Practice how to use ServiceNow’s scripting languages, including JavaScript and Jelly, to customize the platform’s functionality. Lessons may cover the creation and customization of UI components with ServiceNow’s UI development tools.

Expand your knowledge of IT and workflow automation with edX. Discover a wide range of learning formats to accommodate your preferences, including accelerated boot camps and comprehensive bachelor’s degree programs. For more advanced learners, pursuing a master’s degree may be the goal, while busy professionals in leadership positions may benefit from executive education courses.

Explore jobs that use ServiceNow 

Learning how to use ServiceNow can be helpful for a number of technical roles. Some of the positions that can leverage the platform include: 

• IT administrator: Manages and supports their organization’s IT infrastructure by determining the best tools and protocols for business needs. They can use ServiceNow to automate routine tasks and focus on more critical activities that require a human touch.^{Footnote 1}

• Developer: Uses programming languages and other industry tools to code software, applications, and websites. They can use ServiceNow to design, code, and develop business applications.^{Footnote 2}

• Implementation specialist: Has earned a ServiceNow certification that proves their proficiency in the configuration, customization, design, development, and testing of its different modules in an enterprise based on their specific requirements.^{Footnote 3}

• HR manager: Is responsible for handling a variety of tasks related to employee benefits, compensation, hiring, and similar activities. They can use ServiceNow to develop professional pathways or field employee requests more efficiently.^{Footnote 4}

Your ability to leverage ServiceNow as an IT professional will depend on additional factors, such as your technical skills, practical experience, and understanding of your business’s needs. Job requirements will also vary based on the company and role. edX offers a variety of educational paths for learners interested in starting or advancing a career in tech, including boot camps on topics ranging from technology product management to fintech to UX/UI.